Snagging is the essential process of inspecting a newly built property to identify defects, otherwise referred to as snags. Snags can range from minor cosmetic issues such as poor decorative paintwork finishing, to more serious issues such as leaks, and major structural issues such as ground subsidence.

We are able to competently and comprehensively inspect your new home with our experienced, professional, and qualified team. Inspecting a new home requires a wealth of knowledge of the construction process, building regulations, and warranty providers' technical standards. Most homeowners do not possess the knowledge or time to competently and thoroughly inspect their new homes. Our professional inspectors can utilise their knowledge and time to carry out the snag identification process for you. This gives you the peace of mind that your home has been thoroughly inspected by a professional, and frees up your time. Snags are less likely to not be identified and this can save you time in more swiftly reporting the snags to your developer and having them resolved. This can also save you money as you are less likely to have to resolve minor snags yourself beyond the initial defects insurance period of your warranty (typically the first 2 years of your 10-year warranty). Minor snags identified during that period are the homeowner's responsibility. We will provide you with a comprehensive inspection report complete with high-quality photographs and supplementary technical information regarding non-compliance with technical standards and corresponding building regulations where necessary. You can then issue report this to your developer to resolve the snags. Unlike normal property transactions for older properties, new build properties do not require a RICS level 1, 2, or 3 survey because the construction work is inspected by building inspectors working on behalf of warranty providers prior to completion. Just because your property has been inspected during construction, this doesn't guarantee that it is snag free. Some building inspectors don't follow their own company procedures and even carry out inspections remotely via FaceTime for instance, or not at all in some instances! This is obviously a major concern for new home buyers. The cost of our services are often cheaper than a RICS level 1, 2, or 3 survey, so the outlay of a professional snagging inspection is still typically more cost-effective in this regard when accounting for the costs of buying a new build property compared to an older property. The benefits gained from booking a professional snagging inspection far outweigh the negative consequences of experiencing a stressful snagging process. The small expense of booking our services is an investment to obtain a high-quality new build home at only a small fraction of the cost of your home itself. Benefits of a professional snagging inspection: - Identifies defects you might miss - Can uncover hidden issues - Ensures your home meets industry standards - Maximises your warranty - Saves you money in the long run - Gives you peace of mind

No, we are solely a professional snagging company and we do not carry out construction work. We also do not recommend contractors or any other third parties to our customers for the resolution of snagging work. We will provide you with a comprehensive inspection report of your new home as per your booking, which you can then provide to your developer to have them resolve the snags identified within the report.

No, as it is not feasible to offer this service. Developers will need to arrange access with homeowners directly and often strictly prefer to liaise with homeowners only about their own properties. Developers do not often liaise directly with appointed third parties working on behalf of homeowners regarding quality control. We also cannot provide adequate quality control of construction work whilst off-site and operating remotely.

No, snagging is a specialist process of inspecting new build properties for defects, otherwise referred to as snags. Snags relate to poor cosmetic quality of workmanship and structural issues comparatively to technical standards set by new build warranty providers. These technical standards correspond with building regulations. Our services are not a condition report, a HomeBuyer report, or a Building Survey (Structural Survey). These property surveys for structural assessments are typically for older properties.

We operate in Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Greater London (north of the River Thames), Hertfordshire, and Suffolk. You are still welcome to contact us if you live close to but are outside of our normal areas of operation.

Most new build homes have a structural warranty, which is essentially an insurance policy. Developers cannot sell new build homes very easily without a warranty because mortgage lenders require a 10-year structural warranty in order to lend on such properties. Warranties are taken out by developers but are in place to protect home owners, occupants, and mortgage lenders. Warranties typically cover defects that are not identified or occur at the time of practical completion on new build properties. There are various warranty providers in the UK, most notably including Buildsafe, Checkmate, Global, LABC, NHBC, Premier Guarantee, and Protek. The NHBC's Buildmark warranty covers 70-80% of the new build market. Warranty providers require developers to sign up to a consumer code to protect consumers during the sales process and to resolve disputes when things go wrong with properties after practical completion. Notable consumer codes include the Consumer Code for Home Builders, the Consumer Code for New Homes, and the NHQC. Most warranties are divided into two stages; the defects insurance period (typically the first 2 years), and the structural insurance period (the remaining period of the 10-year warranty). Developers are obligated by warranty providers to resolve all defects reported to them during the defects insurance period, and structural defects only during the structural insurance period. In short, developers are obligated to resolve all snags reported to them within the first 2 years of your new home's warranty.

Practical completion is the point at which your property's construction is complete except for any defects that can be resolved without undue interference or disturbance to occupants. It is also the point at which a property is considered habitable for occupants. This stage occurs prior to completion, and when you move into your new home.

Completion is the legal process of transferring ownership of the property to the purchaser. The purchase price of the property is paid and the necessary documents are signed, dated, and transferred. It is also the point at which the purchaser can move into the property.

Pre-completion is the period before you legally own your new home and have the keys. Post-completion is the period once you legally own your new home and have the keys.

Our Customer Referral Reward Scheme is a two-way positive exchange between Eagle Eye and our previous customers. We will reward you with either £50 cashback or a voucher of your choice to the same value for referring another customer to us. The cashback or voucher reward is honoured to you, once the referred customer's inspection has been carried out and we have received payment in full from them. There is no limit to how many times we will honour the reward to any single previous customer for referrals, except only until the entire expense of the referrer's payments for our services are fully refunded (either in cashback or voucher value accumulatively). E.g. £350 spent on our services from the referring customer = 7x referrals and rewards maximum (7 x £50 = £350). The Customer Referral Reward Scheme is separate to our Neighbours' Discount Scheme because the referred customer's inspection takes place on a different date to your inspection. Customers who participate in our Neighbours' Discount Scheme can still participate in our Customer Referral Reward Scheme, but the reward will only be provided to the referrer, not the non-referring neighbour. Terms and conditions apply.

We're sorry that you are unsatisfied with our service and we sincerely hope to resolve any concerns that you may have. Please email your complaint to: info@eagleeyesnagging.uk We will respond within 3 business days and aim to resolve complaints within 14 business days.

We offer four inspection types and also optional add-ons for private home buyers/owners so that you can customise our service to your requirements. The inspection types include: Pre-completion Inspection (PCI) Snagging Inspection Re-inspection Warranty Expiry Inspection Please see the Our Services page of our site to see more information about the inspections and optional add-ons that we offer. We also provide Pre-Handover Inspections for commercial clients (developers, housing associations, and built-to-rent investors).

Pre-Completion Inspections (PCIs) were introduced by the Government in 2022 and are guided by the New Homes Quality Board (NHQB) checklist. This inspection is carried out before you move into your new home. You can appoint us to carry out this inspection on your behalf from five calendar days after notice has been served for completion and before completion. We can visit the development and property to carry out the inspection without your presence. We simply require that you agree the appointment date and time with the developer in advance so that the developer can arrange access. This inspection is sometimes carried out in conjunction with a "home demonstration" or "home preview". These are typical terms for a pre-completion appointment that developers invite home buyers to before completion. We can carry out the PCI in conjunction with this appointment, and in this instance, you would therefore be present whilst we carry out the PCI. We can stay at the property to complete the PCI, should your appointment with the developer finish before we have completed the PCI, and you need to leave. This inspection can take 2-4 hours to carry out depending on the type and size of your property, the quality of its construction, and any add-on services that you also may choose.   Carried out typically 1-2 weeks before completion.

The Snagging Inspection is our flagship inspection service. This inspection includes a thorough inspection of your new build property externally and internally once you have completed. We check if your property complies with the technical standards and corresponding building regulations that it has been constructed in accordance with. We will provide you with a comprehensive report of the snags identified complete with high-quality photographs and supplementary technical information. You can then issue the report to your developer to have the identified snags resolved. This inspection can take 2-4 hours to carry out depending on the type and size of your property, the quality of its construction, and any add-on services that you also may choose.   Carried out 0-9 months after completion. Please refer to the Our Services page of our site for a full explanation of this inspection type and pricing, and our Customer Information Guide within the Resources page of our site for a complete breakdown of the checks that we typically carry out during this inspection type.

You can book us to return to your property after an initial inspection and we will check that the snags identified have been suitably resolved by your developer. This process is called de-snagging. We will issue a revised report showing completed, incomplete, and any new snags that we've identified during the Re-inspection. This inspection can take 2-4 hours to carry out depending on the type and size of your property, the quality of its construction, and any add-on services that you also may choose.   The Re-inspection only follows a Snagging Inspection, not a Pre-Completion Inspection or Warranty Expiry Inspection. Please refer to the Our Services page of our site for a full explanation of this inspection type and pricing.

This inspection is a simplified version of our Snagging Inspection. We carry out less checks on your property and simply inspect the important elements of your new build home to ensure any serious structural defects are identified and addressed before the end of your initial 2-year warranty period.    This inspection can take 2-4 hours to carry out depending on the type and size of your property, the quality of its construction, and any add-on services that you also may choose.   We do not carry out Warranty Expiry Inspections on apartments because they have minimal structural areas to inspect compared to FOG, coach houses, maisonettes, and houses, and because some structural elements exist communally to entire apartment buildings. We do not inspect communal external and internal areas of apartment buildings because they are not your sole ownership. The final 8 years of new build warranties solely pertain to structural elements and thus make this inspection type inapplicable for apartments and our policy on this matter as a business. We do not carry out Warranty Expiry Inspections after your initial 2-year warranty period has expired. Please refer to the Our Services page of our site for a full explanation of this inspection type and pricing, and our Customer Information Guide within the Resources page of our site for a complete breakdown of the checks that we typically carry out during this inspection type.

We understand that customers may want different checks carried out on their properties during inspections. For that reason, we have a suite of optional add-ons so that you can tailor our service to your requirements. Certain optional add-ons are only applicable for specific property types and inspection services. Please refer to the Our Services page of our site to see the suite of optional add-ons that we offer and pricing, and our Customer Information Guide within the Resources page of our site for further information.

The number of snags identified can vary depending on the type and size of the property, the inspection type that is being carried out, and the build quality of your new home. To provide an example, we typically identify 150 snags on average per our flagship Snagging Inspection on a two storey semi-detached or detached three bedroom house. Please note that the number of snags identified within your new home's inspection can either be significantly lower or higher than our average.

We will inspect all accessible areas of your property. This includes the following typical areas of an apartment or house within your legal boundary: bedrooms, boiler cupboards, cylinder cupboards, eaves cupboards (if accessible), hallways, kitchens, landings, loft spaces (if accessible), staircases, storage cupboards, utility rooms, wet rooms, external elevations/facades, driveways, external drainage inspection chambers (if accessible), garages, gardens, guttering, meter boxes, patios, pathways, and roof tiling for example. We will not inspect areas outside of your property’s legal boundary such as access roads, drainage systems, pathways power lines, recreational areas, substations, and walls for instance. Please refer to our Customer Information Guide for a breakdown of the areas that we typically inspect for each inspection service that we provide. We also address this question specifically relating to apartments within our Inspection FAQs.

We will not inspect communal external and internal areas. The inspection will however cover any areas outside of your apartment that relate to your ownership specifically such as allocated parking spaces, allocated postal boxes, and EV charging points for instance. The following communal external and internal areas are not inspected when an inspection is carried out on an apartment (bike stores, bin stores, carparks, cupboards, elevators, hallways, lobbies, staircases, and roofs). Note that the areas stated are not necessarily conclusive relating to your apartment building and surrounding external areas, but the rule still applies when an inspection is carried out.

It is preferable that your home is empty at the point of inspection, so that we can see your home in greater detail. However, we understand that homeowners want to move into their new homes, unpack, and settle in, so we are happy to inspect your home around you. Any areas that are not accessible at the point of inspection due to furniture, removals boxes, and other belongings, will not be inspected. We do not normally move customers items due to the risk of damage and for health and safety reasons.

The Inspector will arrive at the requested time upon booking the inspection. We will contact you if any changes need to made to the inspection date or time.

Inspection times can vary relative to the size of your property and the subsequent square footage and external and internal areas that need to be inspected, and its build quality. Please allow 2-4 hours for us to carry out an inspection on your property. Apartments, FOG, coach houses, and maisonettes take less time to inspect than houses due to the lack of external areas that can and need to be inspected.

We ask that you are present if you have moved into and are living in your new home. However, we understand that not all homeowners move into their new home immediately and that it is not always possible to be present regardless of occupation. In this scenario we ask that you make the keys available to us at the start of the agreed inspection booking time, and we will lock your property and return the keys to you by arrangement at the end of the inspection.

Your report will be in PDF format and emailed to your email address provided when booking. A bound hard copy can be provided and posted as an optional add-on when booking the inspection. You can also pay for a bound hard copy of your report after the inspection has been carried out, even if you've already received the PDF copy. We ultimately prefer to not print inspection reports in order to reduce paper usage and to support sustainability.

We endeavour to return your inspection report as soon as possible, after we have inspected your property, and created and quality inspected the report. Inspection reports can take numerous hours to compile after we have inspected your property. We target to return your inspection report within 48 hours of the inspection, but please allow up to 5 business days to receive your inspection report. Please inform us if you need to send your inspection report to your developer by a particular deadline so that we can endeavour to meet this.

We require as much notice as possible due to the number of inspections that we carry out and our availability. Please provide 4-6 weeks notice of your inspection booking as a minimum to ensure likely availability. We understand that completion dates can change at short notice, so please contact us if this happens, and we will endeavour to accommodate a date change either closer to or farther from the existing booking date.

We do not carry out our Snagging Inspection service on the day of completion. This is because the timing of your completion cannot be guaranteed and we require ample time and access to carry out this inspection type. You can book our Snagging Inspection service for the following day after completion providing you can provide access to your property and we have availability.

No, we will only carry out an inspection over the course of one visit. Please make sure that you can provide sufficient time for us to inspect your property. Inspection times can vary relative to the size of your property and the subsequent square footage and external and internal areas that need to be inspected, and its build quality. Please allow 2-4 hours for us to carry out an inspection on your property. Apartments, FOG, coach houses, and maisonettes take less time to inspect than houses due to the lack of external areas that can and need to be inspected.

Only the homeowner can book an inspection on the property. Alternatively, the homeowner’s information must be provided when an inspection is booked and can be booked by someone else on their behalf using the home owner's details with the home owner's consent. An inspection cannot be booked in the name of a third person in relation or not to the homeowner. An inspection cannot be booked for someone else's property without their knowledge and/or consent.

If your property has more than five bedrooms, then please Contact Us to receive a no-obligation quote relative to your property's size, features, and the specific inspection service(s) that you want us to carry out. We also inspect renovated properties and commercial conversions that now possess a new build warranty. If you are happy to proceed with the quoted fee, then the booking can be made via email or phone call correspondence with us, and the deposit payment can be made via bank transfer or PayPal.

Yes, we also inspect properties that have a warranty but are not considered a "true" or complete new build. If your property has been renovated, only part of the property is new, or it is a commercial conversion (now a residential property) and now has a new build warranty, we still provide our inspection services to such customers. We will check your property against the specific associated technical standards and building regulations. Please simply book our services via the Our Services page on our website, and inform us when booking about your property's unique situation. If only part of the property is new, and it has a new build warranty, then please Contact Us, and we will provide you with a bespoke no-obligation quote for our relevant services that you desire.

If you wish to rearrange or cancel a booking date, please notify us via email, phone call, or our website. We hope that we can reschedule any bookings with you to a more convenient date and time. We only refund your deposit in full if you notify us in writing via email within 24 hours of booking, should you cancel ahead of our service(s) having been carried out. We will not refund your deposit if you do not follow this procedure, if you cancel after 24 hours of booking, or after we have carried out our service(s). As per the Consumer Contracts Regulations 2013, if you cancel within the 14-day cooling-off period, but after 24 hours of booking, then we will not refund the deposit and we will not charge a cancellation fee. If you cancel after the 14-day cooling-off period of the booking date, and prior to our service(s) having been carried out, we will not refund the deposit, but we will charge a cancellation fee of 25% of the total fee's monetary value for the service(s) that you have booked. In the case that we have already carried out our service(s) at your property, and you cancel and wish to not receive and pay for the inspection report, we will not issue the report, charge the total fee, or charge a cancellation fee, but we will charge 75% of the total fee's monetary value due to the amount of time we spent at your property carrying out our service(s). This is due on the payment date within 5 business days (including the fifth day) of the inspection date, unless otherwise agreed. Terms and conditions apply.

We offer four inspection types and optional add-ons for private home buyers/owners. Our fees are set depending on the type and size of your property, and the inspection type(s) and any add-ons that you have booked. All inspections incur a £95.00 deposit upon booking, except the Bundle Inspections Packages that incur a £190.00 deposit (2 x £95.00 = £190.00 for two inspections within a package). Add-on services do not incur deposits. Please refer to the Our Services page of our site to see the prices of our inspections and add-ons. Terms and conditions apply.

All inspections incur a £95.00 deposit upon booking, except the Bundle Inspections Packages that incur a £190.00 deposit (2 x £95.00 = £190.00 for two inspections within a package). Add-on services do not incur deposits. The deposit is non-refundable once an order is placed, unless the customer wishes to cancel and notifies us of this clearly in an email within 24 hours of booking. If a customer notifies us accordingly, then the deposit will be refunded in full. You can book and pay for our services via our website (our preferred method), phone call, or email. After an inspection has been carried out, the remaining balance of the total fee can be paid either via card machine whilst we are present at your property and have carried out the inspection, or via bank transfer/online once we have issued and you have received your payment link or invoice. Please note that we will not issue your inspection report document until payment has been made in full, if you opt to pay the remaining balance via bank transfer/online after we've left your property. The remaining balance payment is due no later than 5 business days (including the fifth day) after we have carried out an inspection on your property as per your booking, unless otherwise agreed. If you have booked two inspections within a Bundle Inspections Package, then a part payment with a monetary value relative to the inspection and your property type will be due within the stated timeframe; the remaining balance payment for the second inspection will be due at a later date once that inspection has been carried out, again within 5 business days of that inspection date. If on the inspection date we are unable to gain entry to the property, we shall charge the below fees: - 50% of the fee, less the deposit, if we have spent less than one hour at the property. - 75% of the fee, less the deposit, if we have spent two hours or more at the property but are unable to complete a full inspection. Terms and conditions apply.

The deposit payment(s) for booking our services can be made via our website (our preferred method), phone call, or email. The remaining balance of the total fee can either be paid via card machine whilst we are present at your property on the day of the inspection and have carried out the inspection, or via bank transfer/online once we have issued and you have received your payment link or invoice. We accept all credit and debit payments from the below payment processors and payment networks: - Visa - Mastercard - Maestro - Amex - China UnionPay - Japan Credit Bureau - Diners Club International - Discover - Apple Pay - Google Pay - PayPal Terms and conditions apply.

Here at Eagle Eye, we understand that our customers may want to book more than one of our inspection services, and that's why we provide a discount if numerous inspections are booked as part of a Bundle Inspections Package. This is the most cost-effective way for our customers to book, as you will receive a 10% discount off our normal prices! You can choose to book either of the below inspection combinations as a package (both inspection combinations incur the same fees for each respective property type): - Pre-Completion Inspection and a Snagging Inspection. - Snagging Inspection and a Re-inspection. When booking, you simply select your property type, so please notify us of the two inspection types you want us to carry out as a package within the Booking Form's relevant dropdown box. The booking date you choose will be for the first inspection only. We will schedule the remaining inspection with you at a later date. Customers who participate in our Neighbours' Discount Scheme and who purchase a Bundle Inspections Package can enjoy a 20% discount off our normal prices, but this only applies to the customer who purchases this package whilst simultaneously participating in the scheme, not the other neighbour participating in the scheme who has not purchased a Bundle Inspections Package. If both neighbours participating in the scheme purchase a Bundle Inspections Package, then they are both eligible to receive a 20% discount off our normal prices. Please note that the additional 10% discount at 20% is not built into the prices of our packages, and so the full discount will be priced into the total fee when you pay after we have carried out each respective inspection. A cancellation fee is charged to customers who cancel a second inspection within a package after the initial inspection has been carried out. Each individual inspection can take 2-4 hours to carry out depending on the type and size of your property, the quality of its construction, and any add-on services that you also may choose. We do not offer this package for a Pre-Completion Inspection followed by a Re-inspection, or for Warranty Expiry Inspections because this would not include our core Snagging Inspection service. Additionally, customers do not book alternative combinations as they will be either at the pre-completion or post-completion stage. We do not see our customers at the pre-completion stage booking a Warranty Expiry Inspection without our Snagging Inspection before it. Similarly, customers at the post-completion stage do not require a Pre-Completion Inspection. The discount only applies to the cost of the inspections, not any optional add-on services that are chosen. Terms and conditions apply.

You and a neighbour living on the same new build development (including consortium developments with different developers) can book simultaneous inspections to be carried out on the same day, and you will both receive a 10% discount to the cost of each inspection booked. The discount does not apply to any optional add-ons that are chosen. The inspection times will be different and the number of snags that we identify during each inspection may also differ for each property. Please notify us if you and a neighbour wish to use the scheme so that we can arrange the discounted fees. If one neighbour cancels their inspection, then our Cancellation Policy within our terms and conditions applies to them, and the other neighbour is simply charged our standard rate relative to the inspection type that they've booked and their property type; thus the 10% discount is negated. The scheme is separate to our Customer Referral Reward Scheme, which you can still participate in regardless of use of the Neighbours' Discount Scheme. The key difference between both schemes is that the Customer Referral Reward Scheme is a cashback or voucher reward for referring another customer to us and their inspection is carried out on a different date to yours and perhaps a different development, whereas the Neighbours' Discount Scheme is a discount for neighbours who book simultaneous inspections for the same day on the same development. Customers who participate in our Neighbours' Discount Scheme and who purchase a Bundle Inspections Package can enjoy a 20% discount off our normal prices, but this only applies to the customer who purchases this package whilst simultaneously participating in the scheme, not the other neighbour participating in the scheme who has not purchased a Bundle Inspections Package. If both neighbours participating in the scheme purchase a Bundle Inspections Package, then they are both eligible to receive a 20% discount off our normal prices. Please note that the additional 10% discount at 20% is not built into the prices of our packages and so the full discount will be priced into the total fee when you pay after we have carried out each respective inspection. A cancellation fee is charged to customers who cancel a second inspection within a package after the initial inspection has been carried out. Terms and conditions apply.